I have never though of myself as a seafood lover but now I'm thinking hmm.....maybe I could be after all. I am a first time buyer but if you keep this kinda service up you will be hearing from me on a regular basis.
The product itself was outstanding however all three halibut fletches were not vacuum sealed when they arrived. As I have experience shipping fish from BC I was disappointed that the vacuum seal lost its integrity if it indeed had sealed in the first case.
As for the rest of the packaging the styrafoam box was well sealed and packed with sufficient ice bags to keep the product frozen. The product arrived from Dartmouth NS to Ottawa in less than 24 hours. That was impressive.
This product would have got 5 stars had the halibut arrived vacuum sealed as advertised.
I guess this is 'be carful what you ask for'. Shipping, packing and delivery are excellent. The Haddock is superb, the Halibut fletches are fine. However, they are expensive and there is little to choose between them and the Haddock. The difference is negligible but the cost difference is ridiculous. The Sea Bass was a great hit with my Greek wife, although they are pretty expensive as well. It's understandable because of the distance they have to travel. The Maui Maui was (is) absolutely horrible this time. The first time we ordered it was good. This time brutal. Never again. Why the huge difference is troubling. Where is the quality control? AND, after a three week wait for you to get it in stock. You need to go back to the previous supplier because that crap is not doing your business any favours. Now, aren't you glad you asked? I hate giving negative feedback but if you don't hear from comsumers, you can't correct the problem. :-)
These were a big hit on the weekend, patties stayed intact on the BBQ, served on a nice sesame seed bun with some crisp lettuce, slice of tomato and a nice smear of aoli sauce. Total yum.
Thin, not frozen when received