General Questions

If you don't see an answer to your question, please Contact Us for support.

Yes! It is perfectly okay to freeze or refreeze products that have been thawed while refridgerated. However, doing this several times can reduce the quality and taste of seafood due to the change in moisture.

If properly stored, fresh products can last 5 to 7 days after arrival if properly refrigerated.

Any product that cannot be consumed in that timeframe should be frozen.

Our Atlantic Salmon is sushi/sashimi grade. However, we always recommend you freeze your salmon prior to guarantee safe consumption.

Please note consuming raw seafood is at your own risk. We always recommend that you cook any food to prevent those risks. Using it for sushi, sashimi, or raw oysters should only be done if trained properly.

Please verify if the order confirmation was placed in the Junk Mail folder of your email platform.

If you do find your confirmation in your Junk Folder, add us to your 'Safe Senders’ list to ensure you get
communications moving forward.

If you are still unsure if your order was properly placed, Contact Us.

Yes. Our prices fluctuate throughout the year to align with pricing from our suppliers.

Shipping Questions

Our orders are shipped Monday to Wednesday (Thursday in local areas). We strive to have our products delivered to you within 24 to 72 hours to guarantee freshness and quality.

We currently offer shipping to major cities in New Brunswick, Nova Scotia, PEI, Quebec, Ontario, Manitoba, Saskatchewan, Alberta and British Columbia.

For more information, please visit our home delivery page. If you are unsure we ship to you please Contact Us.

We do our best to process, ship, and have your order received to your home within 24 to 72 hours.

As we are shipping fresh and frozen seafood, we only ship Monday to Wednesday (Thursday in local areas) to ensure delivery before the weekend.

Our retail store is located at 390 Higney Ave, Dartmouth, Nova Scotia. Come in and browse our selection in-store or place your order online.

Each order is packed separately by hand using a styro-cooler with reusable gel packs. Each order is also packed with a TTI temperature device that monitors the temperature inside the box to ensure quality and freshness.

Please visit our Shipping & Delivery page for more information.

Shipping is $9.99 within New Brunswick, Nova Scotia, and Prince Edward Island. Shipping to Ontario, Manitoba, Saskatchewan, Quebec, and Alberta is $19.99 where available.

Minimum purchase orders to quality for these shipping rates is $50.

Orders are shipped via FedEx Overnight or UPS Overnight, depending on your location. This ensures your order arrives 24 to 72 hours after it leaves our facility.

Returns

If you are not satisfied with your order, please Contact Us so we can best support you.

We pride ourselves in providing outstanding customer service. If our product doesn't meet your standards or you encounter any issues with your order, please Contact Us with your name and order number so we can support you.

We do not accept returns, but you may qualify for a reshipment or a refund.